# AI **Sense** ## Best practices and thought leadership on Advanced AI for business ### [Travel Chatbots: 5 Superb Use Cases take Customer Experience to New Heights](/content/travel-chatbots/index.html) Being one of the most dynamic customer-facing global businesses, travel and tourism has a... By [Cathal McGloin](/content/author/cmcgloin/ "Posts by Cathal McGloin"/index.html) 5 Minute Read --- ### [Crafting RFP Questions for Your Chatbot Project: Here’s a Helpful RFP Template with over 100 Questions](/content/rfp-template-chatbots/index.html) What questions do you need to consider when planning chatbot projects or drafting a... By [Cathal McGloin](/content/author/cmcgloin/ "Posts by Cathal McGloin"/index.html) 4 Minute Read --- ### [Customer Service Chatbots: 10 Great Bot Use Cases to Help Your Business](/content/beyond-the-virtual-assistant/index.html) Customer service chatbots are more than just buzzwords for today’s customer service organization. They... By [Cathal McGloin](/content/author/cmcgloin/ "Posts by Cathal McGloin"/index.html) 5 Minute Read --- ### [Deploying an Army of Bots to Drive Better Customer Engagement](/content/deploying-an-army-of-bots-to-drive-better-customer-engagement/index.html) Army of Bots: Why so Popular Now? Chatbots, or bots, are all the rage... By [Cathal McGloin](/content/author/cmcgloin/ "Posts by Cathal McGloin"/index.html) 6 Minute Read --- ### [How AI Assistants Take Automation to a Superior Level](/content/ai-assistants-digital-engagement/index.html) Digital artificial intelligence (AI) assistants are shaping a new model that allows businesses to... By [Cathal McGloin](/content/author/cmcgloin/ "Posts by Cathal McGloin"/index.html) 6 Minute Read --- ### [Integrating Intelligent Virtual Agents (IVA) to transform CX for the Contact Center](/content/intelligent-virtual-agents-boost-performance/index.html) The Role of AI-powered Intelligent Virtual Agents (IVA) in Today’s Contact Center Operations Today’s... By [Cathal McGloin](/content/author/cmcgloin/ "Posts by Cathal McGloin"/index.html) 7 Minute Read --- ### [Insurance Chatbot Example Demonstrates Increased Sales Conversions of over 11%](/content/insurance-chatbots-for-sales/index.html) Think of the many different ways that customers interact across your business and discover... By [Cathal McGloin](/content/author/cmcgloin/ "Posts by Cathal McGloin"/index.html) 6 Minute Read --- ### [A Guide for Enterprise to Get Started with AI Bots](/content/get-started-with-enterprise-chatbots/index.html) Get Started with AI Bots for your Business Despite the hype, when you want... By [Cathal McGloin](/content/author/cmcgloin/ "Posts by Cathal McGloin"/index.html) 6 Minute Read --- ### [What Chatbots are Right for your Business?](/content/what-chatbots-are-right-for-your-business/index.html) What chatbots could help your business engage better with customers or employees and generate... By [Cathal McGloin](/content/author/cmcgloin/ "Posts by Cathal McGloin"/index.html) 7 Minute Read ---