AI Sense
Best practices and thought leadership on Advanced AI for business
Travel Chatbots: 5 Superb Use Cases take Customer Experience to New Heights
Being one of the most dynamic customer-facing global businesses, travel and tourism has a...
By [Cathal McGloin](/content/author/cmcgloin/ "Posts by Cathal McGloin"/index.html)
5 Minute Read
Crafting RFP Questions for Your Chatbot Project: Here’s a Helpful RFP Template with over 100 Questions
What questions do you need to consider when planning chatbot projects or drafting a...
By [Cathal McGloin](/content/author/cmcgloin/ "Posts by Cathal McGloin"/index.html)
4 Minute Read
Customer Service Chatbots: 10 Great Bot Use Cases to Help Your Business
Customer service chatbots are more than just buzzwords for today’s customer service organization. They...
By [Cathal McGloin](/content/author/cmcgloin/ "Posts by Cathal McGloin"/index.html)
5 Minute Read
Deploying an Army of Bots to Drive Better Customer Engagement
Army of Bots: Why so Popular Now? Chatbots, or bots, are all the rage...
By [Cathal McGloin](/content/author/cmcgloin/ "Posts by Cathal McGloin"/index.html)
6 Minute Read
How AI Assistants Take Automation to a Superior Level
Digital artificial intelligence (AI) assistants are shaping a new model that allows businesses to...
By [Cathal McGloin](/content/author/cmcgloin/ "Posts by Cathal McGloin"/index.html)
6 Minute Read
Integrating Intelligent Virtual Agents (IVA) to transform CX for the Contact Center
The Role of AI-powered Intelligent Virtual Agents (IVA) in Today’s Contact Center Operations Today’s...
By [Cathal McGloin](/content/author/cmcgloin/ "Posts by Cathal McGloin"/index.html)
7 Minute Read
Insurance Chatbot Example Demonstrates Increased Sales Conversions of over 11%
Think of the many different ways that customers interact across your business and discover...
By [Cathal McGloin](/content/author/cmcgloin/ "Posts by Cathal McGloin"/index.html)
6 Minute Read
A Guide for Enterprise to Get Started with AI Bots
Get Started with AI Bots for your Business Despite the hype, when you want...
By [Cathal McGloin](/content/author/cmcgloin/ "Posts by Cathal McGloin"/index.html)
6 Minute Read
What Chatbots are Right for your Business?
What chatbots could help your business engage better with customers or employees and generate...
By [Cathal McGloin](/content/author/cmcgloin/ "Posts by Cathal McGloin"/index.html)
7 Minute Read