# AI **Sense** ## Best practices and thought leadership on Advanced AI for business ### [How to Enhance Customer Insights with Large Language Models (LLMs)](/content/enhance-customer-insights-with-large-language-models/index.html) In today’s data-driven world, businesses are constantly seeking ways to better understand their customers... By [Ty Rollin](/content/author/ty-rollinservisbot-com/ "Posts by Ty Rollin"/index.html) 4 Minute Read --- ### [Understanding the Cost of AI Chatbot Solutions](/content/cost-of-chatbot-development/index.html) Recent Advancements in Conversational AI  Over the past two years, Conversational AI has witnessed... By [Cathal McGloin](/content/author/cmcgloin/ "Posts by Cathal McGloin"/index.html) 3 Minute Read --- ### [An AI-driven Approach to Call Deflection](/content/a-bot-powered-call-deflection-solution/index.html) A good call or IVR deflection solution that leverages the power of a digital... By [Cathal McGloin](/content/author/cmcgloin/ "Posts by Cathal McGloin"/index.html) 3 Minute Read --- ### [The Spaghetti Soup of Artificial Intelligence (AI) Definitions for Business](/content/ai-definitions/index.html) AI Definitions Everyone knows what the AI acronym stands for, but what happens when... By [Cathal McGloin](/content/author/cmcgloin/ "Posts by Cathal McGloin"/index.html) 6 Minute Read --- ### [Why LLM and Conversational AI Chatbot Solutions are Good for Business](/content/conversational-ai-chatbot-solutions/index.html) Conversational AI refers to artificial intelligence systems designed to engage in human-like conversations with... By [Cathal McGloin](/content/author/cmcgloin/ "Posts by Cathal McGloin"/index.html) 5 Minute Read --- ### [Are Banking Bots the Future With Generative AI & Large Language Models](/content/banking-bots/index.html) In the ever-evolving landscape of the banking industry, staying ahead of the curve is... By [Cathal McGloin](/content/author/cmcgloin/ "Posts by Cathal McGloin"/index.html) 3 Minute Read --- ### [The Fundamentals of a Successful Chatbot Strategy](/content/chatbot-strategy/index.html) The Hype and The Reality of Chatbot Implementations Although the first chatbot, ELIZA,... By [Cathal McGloin](/content/author/cmcgloin/ "Posts by Cathal McGloin"/index.html) 5 Minute Read --- ### [How to Improve NLU Accuracy : 6 Issues with Chatbot Accuracy and Performance](/content/improve-nlu-accuracy-optimize-chatbot-performance/index.html) In this post, we review six ways to improve NLU accuracy (and chatbot performance)... By [Cathal McGloin](/content/author/cmcgloin/ "Posts by Cathal McGloin"/index.html) 8 Minute Read --- ### [5 Use Cases for Chatbots in Workers Compensation](/content/chatbots-in-workers-compensation/index.html) In this blog, I want to explain how health insurance chatbots in workers compensation... By [Cathal McGloin](/content/author/cmcgloin/ "Posts by Cathal McGloin"/index.html) 7 Minute Read --- ### [Using MLOps to improve AI Training and Bot Performance](/content/mlops-to-improve-bot-performance/index.html) This blog post explores how adopting AI MLOps (or ML Operations) offers a more... By [Cathal McGloin](/content/author/cmcgloin/ "Posts by Cathal McGloin"/index.html) 7 Minute Read --- ### [Building and Managing Advanced Conversational AI Solutions using a Platform](/content/elements-of-conversational-ai-platform/index.html) Demand for advanced conversational AI solutions has increased rapidly over the past 18 months... By [Cathal McGloin](/content/author/cmcgloin/ "Posts by Cathal McGloin"/index.html) 7 Minute Read --- ### [How Bots Automate Customer Service while Lowering Costs](/content/virtual-assistants-power-customer-service-automation/index.html) AI bots are not new to automating customer service operations but they have evolved... By [Cathal McGloin](/content/author/cmcgloin/ "Posts by Cathal McGloin"/index.html) 6 Minute Read --- ### [Case Study: Scaling Customer Support and Managing Demand Peaks Using an AI Digital Assistant](/content/case-study-scaling-customer-support/index.html) If there’s one thing that is hard to predict it is the ebb and... By [Cathal McGloin](/content/author/cmcgloin/ "Posts by Cathal McGloin"/index.html) 4 Minute Read --- ### [With 17% of Calls Deflected, an AI Chatbot Steps in to Resolve Merchant Requests](/content/ai-chatbot-provides-digital-self-service/index.html) As more merchants adopt electronic and contactless payments, they often need assistance either setting... By [Cathal McGloin](/content/author/cmcgloin/ "Posts by Cathal McGloin"/index.html) 5 Minute Read --- ### [4 Ways to Create Customer Service Transformation in a Digital World](/content/4-ways-transform-customer-service-experience-digital-world/index.html) The Customer Service Experience is Ripe for Digital Transformation. Don’t Miss out! Customer service... By [Cathal McGloin](/content/author/cmcgloin/ "Posts by Cathal McGloin"/index.html) 5 Minute Read ---