AI Sense
Best practices and thought leadership on Advanced AI for business
How to Enhance Customer Insights with Large Language Models (LLMs)
In today’s data-driven world, businesses are constantly seeking ways to better understand their customers...
By [Ty Rollin](/content/author/ty-rollinservisbot-com/ "Posts by Ty Rollin"/index.html) 4 Minute Read
Understanding the Cost of AI Chatbot Solutions
Recent Advancements in Conversational AI Over the past two years, Conversational AI has witnessed...
By [Cathal McGloin](/content/author/cmcgloin/ "Posts by Cathal McGloin"/index.html) 3 Minute Read
An AI-driven Approach to Call Deflection
A good call or IVR deflection solution that leverages the power of a digital...
By [Cathal McGloin](/content/author/cmcgloin/ "Posts by Cathal McGloin"/index.html) 3 Minute Read
The Spaghetti Soup of Artificial Intelligence (AI) Definitions for Business
AI Definitions Everyone knows what the AI acronym stands for, but what happens when...
By [Cathal McGloin](/content/author/cmcgloin/ "Posts by Cathal McGloin"/index.html) 6 Minute Read
Why LLM and Conversational AI Chatbot Solutions are Good for Business
Conversational AI refers to artificial intelligence systems designed to engage in human-like conversations with...
By [Cathal McGloin](/content/author/cmcgloin/ "Posts by Cathal McGloin"/index.html) 5 Minute Read
Are Banking Bots the Future With Generative AI & Large Language Models
In the ever-evolving landscape of the banking industry, staying ahead of the curve is...
By [Cathal McGloin](/content/author/cmcgloin/ "Posts by Cathal McGloin"/index.html) 3 Minute Read
The Fundamentals of a Successful Chatbot Strategy
The Hype and The Reality of Chatbot Implementations Although the first chatbot, ELIZA,...
By [Cathal McGloin](/content/author/cmcgloin/ "Posts by Cathal McGloin"/index.html) 5 Minute Read
How to Improve NLU Accuracy : 6 Issues with Chatbot Accuracy and Performance
In this post, we review six ways to improve NLU accuracy (and chatbot performance)...
By [Cathal McGloin](/content/author/cmcgloin/ "Posts by Cathal McGloin"/index.html) 8 Minute Read
5 Use Cases for Chatbots in Workers Compensation
In this blog, I want to explain how health insurance chatbots in workers compensation...
By [Cathal McGloin](/content/author/cmcgloin/ "Posts by Cathal McGloin"/index.html) 7 Minute Read
Using MLOps to improve AI Training and Bot Performance
This blog post explores how adopting AI MLOps (or ML Operations) offers a more...
By [Cathal McGloin](/content/author/cmcgloin/ "Posts by Cathal McGloin"/index.html) 7 Minute Read
Building and Managing Advanced Conversational AI Solutions using a Platform
Demand for advanced conversational AI solutions has increased rapidly over the past 18 months...
By [Cathal McGloin](/content/author/cmcgloin/ "Posts by Cathal McGloin"/index.html) 7 Minute Read
How Bots Automate Customer Service while Lowering Costs
AI bots are not new to automating customer service operations but they have evolved...
By [Cathal McGloin](/content/author/cmcgloin/ "Posts by Cathal McGloin"/index.html) 6 Minute Read
Case Study: Scaling Customer Support and Managing Demand Peaks Using an AI Digital Assistant
If there’s one thing that is hard to predict it is the ebb and...
By [Cathal McGloin](/content/author/cmcgloin/ "Posts by Cathal McGloin"/index.html) 4 Minute Read
With 17% of Calls Deflected, an AI Chatbot Steps in to Resolve Merchant Requests
As more merchants adopt electronic and contactless payments, they often need assistance either setting...
By [Cathal McGloin](/content/author/cmcgloin/ "Posts by Cathal McGloin"/index.html) 5 Minute Read
4 Ways to Create Customer Service Transformation in a Digital World
The Customer Service Experience is Ripe for Digital Transformation. Don’t Miss out! Customer service...
By [Cathal McGloin](/content/author/cmcgloin/ "Posts by Cathal McGloin"/index.html) 5 Minute Read