AI Sense
Best practices and thought leadership on Advanced AI for business
AI, Customer Service Transformation
The Whole Is Greater Than the Sum of Your Reports
Part 2 of 4 · The AI Intelligence Advantage series On the heels...
By [Cathal McGloin](/content/author/cmcgloin/ "Posts by Cathal McGloin"/index.html) 10 Minute Read
AI, Customer Service Transformation
You’re Sitting on a Gold Mine of Customer Intelligence. Here’s Why You Can’t See It.
Part 1 of 4 · The AI Intelligence Advantage series Somewhere in your contact...
By [Kristen Muckleroy](/content/author/kmuckleroy/ "Posts by Kristen Muckleroy"/index.html) 7 Minute Read
AI, Customer Service Transformation, Uncategorized
ID&V, Reimagined: How 1st Central Modernized Customer Verification with Gen AI
1st Central (https://www.1stcentralinsurance.com/) is one of the UK’s fastest-growing insurance providers with around 1.5...
By [Kristen Muckleroy](/content/author/kmuckleroy/ "Posts by Kristen Muckleroy"/index.html) 7 Minute Read
How Agentic AI is Transforming Collections for the Mortgage Servicing Industry
Mortgage servicers face a complex balancing act when managing delinquent accounts. They must maximize...
By [Kristen Muckleroy](/content/author/kmuckleroy/ "Posts by Kristen Muckleroy"/index.html) 2 Minute Read
Crafting an RFP that drives Successful Generative AI Initiatives
Succeeding with Generative AI starts with asking the right questions. The stakes for LLM-based...
By [Kristen Muckleroy](/content/author/kmuckleroy/ "Posts by Kristen Muckleroy"/index.html) 3 Minute Read
Understanding Agentic AI: The Next Wave of AI-powered Systems for Financial Services
While organizations have grown accustomed to AI-powered chatbots and copilots that respond to direct...
By [Cathal McGloin](/content/author/cmcgloin/ "Posts by Cathal McGloin"/index.html) 4 Minute Read
Bots, Large Language Model, Voice
Beyond the IVR: The Voice AI Revolution in Mortgage Servicing
Voice AI in Mortgage Servicing Despite the rise of digital channels, mortgage customers still...
By [Cathal McGloin](/content/author/cmcgloin/ "Posts by Cathal McGloin"/index.html) 4 Minute Read
The Rising Significance of Private LLMs in Enterprise AI Strategy
In today’s rapidly evolving AI landscape, private Large Language Models (LLMs) are gaining significant...
By [Cathal McGloin](/content/author/cmcgloin/ "Posts by Cathal McGloin"/index.html) 4 Minute Read
Customer Service Transformation, Large Language Model, Voice
Use Cases for Voice AI in Banking
The Transformative Power of Voice AI, fueled by Generative AI and Large Language Models...
By [Cathal McGloin](/content/author/cmcgloin/ "Posts by Cathal McGloin"/index.html) 4 Minute Read
How Voice AI in the Age of Generative AI and LLMs is Reshaping Banking
With the power of Generative AI and Large Language Models (LLMs), voice has re-emerged...
By [Cathal McGloin](/content/author/cmcgloin/ "Posts by Cathal McGloin"/index.html) 5 Minute Read
AI, Chatbots, Large Language Model
What is the Difference Between Generative AI and Conversational AI?
Have you noticed how AI seems to be everywhere these days? From chatbots answering...
By [Cathal McGloin](/content/author/cmcgloin/ "Posts by Cathal McGloin"/index.html) 5 Minute Read
Conversational AI vs Chatbot: What’s the Difference
Are you trying to understand the differences between conversational AI vs chatbot solutions? Or...
By [Cathal McGloin](/content/author/cmcgloin/ "Posts by Cathal McGloin"/index.html) 5 Minute Read
AI, Customer Service Transformation, Voice
The Rise of AI and Voice: Why Voice Never Went Away and Why It’s the Future of Customer Service
For years, tech industry pundits have predicted the demise of voice communication in customer...
By [Conor ONeill](/content/author/conor-oneillservisbot-com/ "Posts by Conor ONeill"/index.html) 4 Minute Read
7 Ways Generative AI and LLMs Are Shaping Business
Generative AI and Large Language Models (LLMs) created a transformative technology landscape that has...
By [Cathal McGloin](/content/author/cmcgloin/ "Posts by Cathal McGloin"/index.html) 7 Minute Read
The Role of AI Assistants, AI Agents and AI Copilots, powered by Generative AI
A range of AI Assistants, powered by Generative AI and Large Language Models (LLMs),...
By [Cathal McGloin](/content/author/cmcgloin/ "Posts by Cathal McGloin"/index.html) 6 Minute Read