The Appointment AI Assistant:

• Proactively alerts customers to schedule an appointment
• Helps with scheduling appointments
• Modifies appointment date/times without human intervention
• Confirms appointments in advance and sends ETA updates
• Virtually meets service provider and asks pre-call questions

How this Helps the Business

• Automates handling of tasks using advanced AI
• Increases availability of service with no additional staffing costs
• Minimizes instances of last-minute cancellations and changes
• Collects feedback on appointment quality and responds appropriately

How this Helps the Customer

• Conveniently schedules, modifies and receives appointment reminders
• Eliminates wait times and frustrating call transfers
• Day-of-service updates, pinpoint actual arrival time rather than waiting around for long service windows

The Metrics

# appointments set

# appointments modified/canceled

% status feedback given

% conflicts resolved

on-target scheduling